Welcome to Khidma, an online platform that connects artisans and clients for various
services. By using Khidma, you agree to comply with the terms and conditions outlined in this
Privacy Policy. Please read them carefully.

Service Overview: Khidma is an online platform that acts as an intermediary between clients
and artisans. Clients can find and connect with artisans for services such as home maintenance,
cleaning, repairs, and more.

User Responsibilities: As a user of Khidma, it is your responsibility to provide accurate and
up-to-date information on the platform. Clients should clearly describe the scope of work
required, while artisans should accurately represent their skills and qualifications.

Service Agreement: When a client selects an artisan through Khidma, both parties enter into
a service agreement. The specific terms and conditions of the agreement, including the scope of
work, pricing, and scheduling, should be mutually agreed upon by the client and artisan.

Khidma’s Role: Khidma is dedicated to facilitating connections between clients and artisans
while striving for high service quality. We take measures to ensure this, such as rigorously
verifying artisans’ credentials and qualifications. We also offer resources and guidelines to clarify
user responsibilities. Khidma continuously improves the platform to provide a reliable
experience. Additionally, we enforce platform standards and promptly address any non-
compliant artisans. While we actively promote quality, it is important to note that we cannot
guarantee the outcomes or quality of services provided by artisans.

Payments: Clients agree to pay artisans directly for the services rendered. Khidma does not
handle or process any payments. The agreed-upon payment terms and methods should be
discussed and confirmed between the client and the artisan.

Communication and Feedback: Clients and artisans may communicate through the Khidma
platform to discuss job details, requirements, and scheduling. Khidma may monitor these
communications for quality assurance purposes. Clients are encouraged to provide feedback
and ratings on the platform to help maintain the quality of the services.

Dispute Resolution: In case of any disputes between clients and artisans, Khidma encourages
parties to resolve the issue amicably. If a resolution cannot be reached, Khidma may offer
dispute resolution services to help facilitate a fair resolution.

Third-Party Services: Khidma may integrate or provide links to third-party services, websites,
or applications. Users should review and understand the terms and conditions of these third-
party services, as Khidma is not responsible for their practices or content.

Modifications: Khidma reserves the right to modify or update these terms and conditions at
any time. Users will be notified of any significant changes, and continued use of the platform
after such modifications implies acceptance of the updated terms.

Termination: Either party may terminate their use of Khidma at any time. Clients should
communicate directly with artisans to cancel or reschedule services.
Limitation of Liability: Khidma is not liable for any damages, losses, or injuries resulting from
the use of the platform or services provided by artisans. Users agree to use Khidma at their own
risk.

Confidentiality: Clients and artisans should respect the confidentiality of any personal or
sensitive information shared during the service provision. Both parties should refrain from
sharing or misusing such information without consent.

Intellectual Property: Any intellectual property rights associated with Khidma, including
trademarks, logos, and content, are owned by Khidma. Users are prohibited from using or
reproducing such intellectual property without prior written consent.

Governing Law: These Terms shall be governed by and interpreted in accordance with the
laws of [Jurisdiction]. Any disputes arising from these Terms shall be subject to the exclusive
jurisdiction of the courts in [Jurisdiction].

These Terms constitute the entire agreement between Khidma and its users and supersede
any prior agreements or understandings. If any provision of these Terms is found to be invalid or
unenforceable, the remaining provisions shall remain in full force and effect.

If you have any questions or concerns about these terms and conditions, please contact our
customer support team.

Thank you for using Khidma!

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